Privacy Policy
Effective Date: July 11, 2026
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or use our products and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
* Name
* Company Name
* Email Address
* Phone Number
* Business Address
* Job Title
* Any information you provide through enquiry or contact forms
2. How We Use Your Information
We use your information to:
* Respond to enquiries and quotation requests
* Process product orders and service requests
* Provide technical support and customer service
* Deliver thermal spray equipment, coating materials, and related services
* Register participants for training programs
* Improve our website and customer experience
* Send product updates, service information, or promotional communications (where permitted)
* Comply with applicable legal and regulatory requirements
3. Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings; however, certain website features may not function properly.
4. Information Sharing
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
* Shipping and logistics partners
* Payment processing providers
* IT and website service providers
* Government authorities or regulatory agencies where legally required
* Professional advisors when necessary for business operations
All third parties are expected to maintain appropriate confidentiality and security measures.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to fulfill business purposes, provide customer support, maintain business records, comply with legal obligations, and resolve disputes.
7. Your Rights
Subject to applicable laws, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your personal data where applicable
* Withdraw consent for marketing communications
* Request information regarding how your personal information is processed
Requests may be submitted through our Contact page.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality. The updated version will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the contact details provided on our website.
We will make reasonable efforts to respond to your enquiry in a timely manner.